Thank you for your purchase. The product offered on this website is a digital learning and reading experience delivered through our online platform. Your purchase grants you a personal, limited, non-transferable right to access the specific product identified on the product page, through your customer account and subject to these terms.
Access to purchased products is managed through a customer account on our website. You can sign in on the login page using either of two methods: (a) your email address and an internal password, or (b) your Google account. Both are alternative ways of entering the same customer account, not separate accounts, provided they are associated with the same email address.
Once you sign in, you will reach your account page (My Account), where each product registered to your account is listed together with its access button. You will see the same products regardless of the sign-in method you use.
The customer must provide accurate information and keep login credentials confidential. When you sign in with Google, your Google credentials and security are governed by Google’s own terms and policies, and we do not receive your Google password. The customer is responsible for activity carried out through their account and must notify us promptly if they suspect unauthorized access.
A purchase is registered to the account associated with the email address provided at checkout. To avoid confusion, we recommend using at the checkout the same email address you use to sign in to your account. If you purchase with a different email address, the product may not appear in the account you expect; in that case, contact us as described in the “Support and Contact” section and we will help you resolve it.
Payments are processed by Paddle, our payment provider (acting as merchant of record where applicable). We do not receive or store your full payment card details. Paddle will send the receipt or invoice for your transaction to the email address provided at checkout, and Paddle’s own terms apply to the payment process.
Payment confirmation. A purchase is registered only when Paddle notifies our system, through an automated notification, that the transaction has been completed successfully. If a payment is pending, failed, cancelled, or not completed, the product is not activated.
Activation. Once our system receives and validates that notification, it records the purchase and enrolls your account in the product. The product is then enabled in the corresponding account and appears on your account page (My Account). This process is automatic and normally completes within a few minutes, although no exact time is guaranteed, as it may depend on Paddle, network conditions, and our own systems.
“Effective activation” means the moment at which the product is enabled in your account, is displayed on your account page, and can be opened through its access button. Making the payment, receiving a receipt from Paddle, or being redirected back to our website does not by itself constitute effective activation.
Unless the product page expressly states otherwise, the purchase includes a guaranteed access period of three (3) years, beginning on the date of effective activation of the product in the customer’s account, as defined in these terms.
The access period is not reduced by technical delays. Any time elapsed between the payment and effective activation—including delays in the payment notification, system incidents, manual verification, or support intervention not attributable to the customer—does not count against the three years. We keep a record of the activation date and will confirm it upon request.
We may, at our discretion, extend the access period beyond the guaranteed three-year term, including through platform updates, product improvements, or changes in service conditions. Any extension is an additional benefit and does not create a promise of lifetime access, perpetual availability, or access for an indefinite period.
The access period applies to the product purchased and does not automatically include future products, subscriptions, paid upgrades, or separately offered services unless expressly stated.
After a successful payment, Paddle returns you to our website. The page you see confirms that the checkout was completed and is informational. Because activation depends on the payment confirmation described above, your product may not be visible at the very moment you return to our website.
If your payment was successful but the product does not yet appear, please do not pay again. Follow these steps:
When we receive a report of a successful payment without activation, we will verify the transaction and enable the product in the correct account, or explain what is needed to do so. Once the product is enabled, the access period runs from effective activation, as set out in the “Guaranteed Access Period” section, and is not reduced by the delay. If we are unable to activate the product within a reasonable time, you may request a refund under the Refund Policy.
The product is provided exclusively through online access to our platform. It is not sold or delivered as a downloadable PDF, EPUB, ZIP, audio file, video file, or other standalone digital file. No downloadable copy or physical item is included in the purchase.
Depending on the product, its content may include text to be read online, audio to be listened to online, and videos to be streamed online. These materials are presented within a purpose-designed digital interface and are opened through the access button of the product on your account page.
The platform may use technical streaming, caching, or temporary browser storage to deliver the experience. Such technical processes do not constitute the sale or authorization of a downloadable copy.
Access requires an internet connection and a compatible device, browser, and software. The customer is responsible for maintaining a suitable internet connection and compatible device, browser, operating system, and audio/video capabilities. We do not guarantee compatibility with every device, browser extension, network configuration, or third-party software.
We will use reasonable efforts to keep the platform and purchased content accessible during the guaranteed access period. Continuous, uninterrupted, or error-free availability is not guaranteed. Temporary interruptions may occur due to maintenance, updates, security measures, hosting or streaming providers, network conditions, or events beyond our reasonable control.
If you experience an access problem, contact our support team and provide your order reference, account email, device/browser details, and a description of the issue. We will make reasonable efforts to investigate and restore access. A temporary issue, scheduled maintenance, or a problem caused by the customer’s device, connection, or third-party environment does not by itself establish a right to a refund.
If a material platform failure or repeated access limitation attributable to us substantially prevents the customer from using the purchased product for a sustained period, we will investigate and seek an appropriate remedy. Depending on the circumstances, this may include restoring access, extending the access period to compensate for the interruption, or issuing a refund where the failure cannot be remedied within a reasonable time or where applicable law requires it.
Because the purchase provides immediate or prompt access to online digital content, refunds are not granted merely because the customer changes their mind, does not like the content, has different expectations after purchase, does not use the product, or prefers a different format, unless applicable law grants a withdrawal or refund right that cannot legally be excluded.
A refund may be considered when a sustained material failure of the platform, or repeated access limitations attributable to us, prevents meaningful use of the purchased product and we are unable to restore access or provide an appropriate remedy within a reasonable time. A refund may also be requested when a payment was successfully completed but we are unable to activate the product in the customer’s account within a reasonable time. Each report will be reviewed based on the facts, duration, impact, troubleshooting information, and applicable law.
Before a refund is approved, we may ask the customer to cooperate with reasonable troubleshooting steps. If the issue can be resolved, access will be restored or another appropriate remedy may be offered instead of a refund.
Approved refunds will normally be sent to the original payment method through Paddle. Processing and posting times may depend on Paddle or the customer’s financial institution. When a refund is approved and processed, access to the refunded product is withdrawn from the account. Nothing in this policy limits mandatory consumer rights under applicable law.
All content made available through the platform—including text, lessons, narration, audio, video, images, illustrations, graphics, interface elements, and the selection and arrangement of materials—is protected by copyright and other intellectual property laws. Rights are owned by us or licensed to us. Where applicable, registrations or other formal records may identify the relevant rights holder.
The purchase grants a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the purchased content for the customer’s own private, non-commercial purposes during the applicable access period. It does not transfer ownership or copyright to the customer.
Except where expressly authorized by us in writing or permitted by mandatory law, the customer must not download, copy, reproduce, record, capture, photograph, screen-record, publish, upload, distribute, sell, sublicense, share, publicly display, transmit, translate, adapt, modify, extract, scrape, or create derivative works from any part of the content. Circumventing technical access controls or attempting to obtain the underlying media files is also prohibited.
Access is intended for the individual purchaser only. Account sharing, credential sharing, simultaneous access by unauthorized users, or transferring access to another person—whether the account is entered with the internal password or with Google—is prohibited unless we give prior written permission.
Unauthorized use may result in suspension or termination of access, without prejudice to any other remedies available under applicable law. We may preserve relevant technical records and take reasonable steps to protect our intellectual property.
We may correct, update, reorganize, improve, or replace parts of the platform or content, provided that such changes do not materially remove the core purchased product during the guaranteed access period. Features, presentation, and technical requirements may evolve over time.
If circumstances beyond our reasonable control make continued operation of the platform impracticable, we will consider reasonable alternatives for affected customers, subject to applicable law. This clause does not cancel the guaranteed access commitment or any mandatory consumer rights.
We process account, sign-in (password or Google), purchase, and technical information as necessary to provide access, register and activate purchases, administer transactions, prevent fraud, maintain platform security, and provide customer support. Payment data is handled by Paddle under its own terms and privacy policy. Personal information is handled in accordance with the Privacy Policy published on this website.
For access issues, a successful payment whose product does not appear in your account, account questions, or policy inquiries, contact us using the support details published on this website. Please include your order or transaction reference and the email address used at checkout so that we can help you faster.
These terms are subject to the laws applicable to the seller and the transaction, together with any mandatory consumer protection rules that apply in the customer’s country or place of residence. If any provision is unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted.
